Frequently Asked Questions

Who is Ticketek (are my details safe)?

Ticketek is Australasia's leading ticketing company. With over 37 years' experience ticketing the biggest live events and venues in Australia and New Zealand, Ticketek is the leading ticketing partner in the region.

A truly digital company, with a market leading mobile platform, Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experiences and family events.

Ticketek is also the ticketing partner behind global events including the 2018 Commonwealth Games, the Rolling Stones 'Exhibitionism' exhibit currently in Chicago, USA and Life Like Touring's Paw Patrol Live! tour throughout the UK in 2017.

Ticketek is a 100% subsidiary of TEG Pty Ltd. TEG is an integrated live entertainment organisation connecting Ticketing, Live Content Touring, Research and Data Analytics. Other businesses within the TEG family include Qudos Bank Arena, which was recently ranked the number one venue in Australasia by Pollstar magazine; and global live entertainment company TEG Dainty:

How old does my child need to be, to require a ticket?

Children under 12 months of age do not require a paid ticket, provided they are seated on the lap of a ticket holder and do not occupy a seat. All children aged one and over will require their own ticket.

What is the duration of the show and is there an intermission?

Show running time is 1 hour & 20 minutes including a 15 minute interval.

Can we record the show or take photos?

Please refer to the Terms and Conditions of the Venue.

What credit cards do you accept for payment?

When booking online Ticketek accepts payment by Visa, Mastercard and Diners.

Will tickets be available to purchase at the Box Office?

We recommend you book in advance to avoid disappointment. Subject to availability of remaining seats, tickets will be available to purchase at the box office on the day.

How do I book a special access or wheelchair seat?


  • By Phone to the venue: 0844 248 1585, Option 2 for accessible enquiries Mon to Fri 9am – 5pm
  • In person: Visit the first direct arena new on-site Ticket Office. Located to the left hand side of the venue's main entrance doors (past the first direct bar).
  • Opening hours are Monday-Friday 10.00am-4.00pm and Saturdays 10.00am-2.00pm subject to change


  • By Phone to the venue: 084 3373 3000


  • By Phone to the venue: 034 4335 0437


  • By Phone to the venue: 020 8782 5629 answered by the venue box office. Monday to Friday 9.30 am – 4.30 pm.



Can I bring my child in a pushchair, pram, stroller or buggy?

Whilst we encourage you to leave the pram at home, or in the car, we understand that this is not always possible. Each venue will have a pushchair parking area available outside the auditorium.

When will I receive my ticket?

Ticketek is partnering with local company TicketZone for the mailing of all tickets purchased. For purchases on or before 5th June 2017, tickets will be mailed in the week commencing 19th June.

For tickets purchased on or after 6th June, tickets will be mailed by the first week of July.
Please allow up to 10 days for the delivery of your tickets from these release dates.

I bought my ticket for someone else, are they ok to use it?

Yes, our tickets are fully transferable and anyone holding the valid ticket will be permitted entry. Note, we can only discuss details of the purchase with the original buyer/card holder.

What If my ticket is lost or stolen?

If your tickets have been lost or stolen we may be able to offer replacements for collection from the venue on the day of the event, depending on the circumstances. When reporting lost or stolen tickets to us, please provide as much information about your purchase as possible including:

  • your My Ticketek account number or Customer ID
  • details of the event including: name, date, time and venue
  • an explanation of the circumstances

We can only make arrangements for replacements when in contact with the card holder who purchased the tickets. Contact Us below at If you don't hear back from us before you leave to attend your event please see the box office staff at the venue.

I have booked tickets to the wrong date/time, can I change these?

Make sure you check all of your details carefully before submitting payment. Once your booking is confirmed we cannot provide an exchange to another performance.

Can I get a refund?

We will only provide a refund or exchange if your event is cancelled or rescheduled. We will not provide a refund if you are unable to attend due to a change of mind, or a change in your circumstances.

Will there be merchandise on sale at the show?

Yes, we anticipate having merchandise available at the venue. Merchandise may vary from show to show.

What if I have a question not covered here?

You can email Ticketek at and we will endeavour to respond to your email within 24 business hours. If it is regarding your booking please include your customer ID, registered email and transaction details (if known).

Ticketek prefers Visa
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