Frequently Asked Questions

Ticketek's allocation for the Paw Patrol Live! tour of the UK is now sold out.
More tickets are available from each venue and various other agents.
Visit the Lifelike Touring website to purchase tickets

When will I receive my ticket?

All customers should expect to receive their mailed tickets within 7-10 days of their chosen performance date. If your tickets have not arrived by that time, please email us at contactus@ticketek.com so that we can arrange for replacements to be available for you to collect at the venue box office on the performance date.

VIP Meet & Greet Package: Information for Ticket Holders

As a VIP Meet & Greet ticket holder you will be seated in the best seats in the house and have the opportunity to meet and take a photo with Chase and Marshall after the show. Meet and Greet Experience guests will also receive a postergram to remember their time at the show.

You need to have a VIP Meet & Greet Ticket for everyone in your group, kids and adults. All children entering the experience will need to be supervised by a parent or a guardian. At the conclusion of the main show remain in your seats and follow the direction of venue staff to the Meet & Greet Experience area. Please be sure to bring your own camera and have your smart phone / camera ready to go once at the meet and greet event.

What If my ticket is lost or stolen?

If your tickets have been lost or stolen we may be able to offer replacements for collection from the venue on the day of the event, depending on the circumstances. When reporting lost or stolen tickets to us, please provide as much information about your purchase as possible including:

  • your My Ticketek account number or Customer ID
  • details of the event including: name, date, time and venue
  • an explanation of the circumstances

We can only make arrangements for replacements when in contact with the card holder who purchased the tickets. Contact Us below at contactus@ticketek.com. If you don't hear back from us before you leave to attend your event please see the box office staff at the venue.

Will tickets be available to purchase at the Box Office?

We recommend you book in advance to avoid disappointment. Subject to availability of remaining seats, tickets will be available to purchase at the box office on the day.

I have booked tickets to the wrong date/time, can I change these?

Make sure you check all of your details carefully before submitting payment. Once your booking is confirmed we cannot provide an exchange to another performance.

Can I get a refund?

We will only provide a refund or exchange if your event is cancelled or rescheduled. We will not provide a refund if you are unable to attend due to a change of mind, or a change in your circumstances.

Will there be merchandise on sale at the show?

Yes, we anticipate having merchandise available at the venue. Merchandise may vary from show to show.

What if I have a question not covered here?

You can email Ticketek at contactus@ticketek.com and we will endeavour to respond to your email within 24 business hours. If it is regarding your booking please include your customer ID, registered email and transaction details (if known).

Who is Ticketek (are my details safe)?

Ticketek is a member of The Society of Ticket Agents & Retailers (STAR) in the UK. www.star.org.uk

We are Australasia's leading ticketing company. With over 37 years' experience ticketing the biggest live events and venues in Australia and New Zealand, Ticketek is the leading ticketing partner in the region.

A truly digital company, with a market leading mobile platform, Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experiences and family events.

Ticketek is also the ticketing partner behind global events including the 2018 Commonwealth Games, the Rolling Stones 'Exhibitionism' exhibit currently in Chicago, USA and Life Like Touring's Paw Patrol Live! tour throughout the UK in 2017.

Ticketek is a 100% subsidiary of TEG Pty Ltd. TEG is an integrated live entertainment organisation connecting Ticketing, Live Content Touring, Research and Data Analytics. Other businesses within the TEG family include:

How old does my child need to be, to require a ticket?

Children under 12 months of age do not require a paid ticket, provided they are seated on the lap of a ticket holder and do not occupy a seat. All children aged one and over will require their own ticket.

What is the duration of the show and is there an intermission?

Show running time is 1 hour & 20 minutes including a 15 minute interval.

Can we record the show or take photos?

Please refer to the Terms and Conditions of the Venue.

How do I book a special access or wheelchair seat?

Leeds

  • By Phone to the venue: 0844 248 1585, Option 2 for accessible enquiries Mon to Fri 9am – 5pm
  • In person: Visit the first direct arena new on-site Ticket Office. Located to the left hand side of the venue's main entrance doors (past the first direct bar).
  • Opening hours are Monday-Friday 10.00am-4.00pm and Saturdays 10.00am-2.00pm subject to change

Nottingham

  • By Phone to the venue: 084 3373 3000

Liverpool

  • By Phone to the venue: 034 4335 0437

Wembley

  • By Phone to the venue: 020 8782 5629 answered by the venue box office. Monday to Friday 9.30 am – 4.30 pm.

Manchester

Cardiff

Can I bring my child in a pushchair, pram, stroller or buggy?

Whilst we encourage you to leave the pram at home, or in the car, we understand that this is not always possible. Each venue will have a pushchair parking area available outside the auditorium.

I bought my ticket for someone else, are they ok to use it?

Yes, our tickets are fully transferable and anyone holding the valid ticket will be permitted entry. Note, we can only discuss details of the purchase with the original buyer/card holder.

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